Returns policy

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 28 days of the merchandise's delivery date.

Return Instructions

1) E-mail hello@beloony.com to request a Return Authorization Number (R.A.N.). Please include the Order Number, the Item Code(s) of the item(s) to be returned and state if the return is for a size exchange, store credit or a refund.

2) Both, return shipment and new article shipment are in charge to the customer.

3) Clients can choose between three compensation options:
Size exchange: 
items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable. 
Free Return policy is limited to one exchange.
Store Credit: can be used one time only on a future order within three months of the return; is not cumulative with other store credits; must be used in its entirety on an order that is either equal to or greater than the value of the store credit.
Refund: 
refunds will be processed as soon as returned items have been checked and accepted. 
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. 
Orders paid by Paypal or by bank transfer will be refunded to the original account.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

4) Returns must be shipped within 28 days of the order delivery date.

    RETURN TERMS AND CONDITIONS
  • The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order.
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. BELOONY.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.

BELOONY.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. (For example, returns sent with a different courier than specified.) In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

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